Your role as a designated employer representative (DER) or drug program manager is extremely important and is critical to the success of your organization. Lucky for you, we are experts in administrating drug and alcohol programs and are here to help make your job easier to manage.
Whether you are just beginning to establish your drug testing program or have switched from another third-party administrator... we, at PTC, want to make sure you are aware of some basic details to set you up for success.
Step 1 - Ensure You Have PTC Online Access
Each individual involved with managing your drug and alcohol program should have some level of access to your PTC Online account. PTC Online is where your program is managed from. Contact your DER or your PTC account executive should you need access.
Step 2 - Provide Your Alcohol & Drug Testing Plan To All Employees
PTC provides your organization with DOT drug and alcohol testing plans, client-required policies, as well as templates for your company workplace requirements. You should have received a copy of your plan(s) from your account executive. These plans must be distributed to all applicable employees either in hardcopy or as electronic files.
Step 3 - Employees Must Sign Appendix A of the Plan
Each employee must document they are aware and agree to the requirements of each drug and alcohol testing plan they are subject to (see Appendix A of your plan). These signed forms must be kept on file by your organization. Should you elect for PTC to retain these files on your behalf, simply email them to your PTC account executive.
Step 4 - Update Random Pool Roster
Keep your employee random pool roster up to date.
-
Add Employees
DOT employees can only be added to your roster with a negative DOT drug test. Upon first joining PTC, you are given a timeframe (usually 15 days from signup) to transfer employees into your pool with a previously taken DOT drug test result. Otherwise, each employee must take a DOT pre-employment drug test in order to be added to your program.
-
Edit or Remove Employees
Login to your PTC Online account to edit/update your pool roster. You can update employee information (name, location, ISN#, DOB, CDL#) or you can remove the individual from the pool.
Step 5 - Drug and Alcohol Test Your Employees
You have two options to get your employees tested:
-
eTEST
Our quickest, most efficient option! eTEST is our electronic test scheduler that doesn't require any test kit. Once scheduled, your applicant/employee is sent a text or email with a link containing everything needed for the drug and/or alcohol test.
Select the Schedule a Test under the eTEST tab on your PTC Online account to schedule your tests.
-
Test Kits
Our test kits are physical kit boxes containing all the necessary materials to conduct a drug or alcohol test. These kits can be ordered from our website should you need them.
Employees needing a drug or alcohol test must take their driver's license or some form of employer or government issued picture id. Additionally, they MUST go to a PTC approved collection site.
We Are Here To Help!
Most common questions can be answered here on our support site. Of course, should you need personal assistance, please reach out to your account executive as they are always happy to assist.